Shipping policy

Shipping Policy

Last updated: Dec 2025

Welcome to Ben Ledi Print Media. All our canvas art and home décor products are made to order with care and attention. Below you’ll find our full shipping process and expectations.

Processing Times

All items are custom-made once your order is placed.
Our current production time is 2–3 business days before dispatch.

During peak periods (holidays, promotions), production may take slightly longer.

Shipping Rates & Delivery Times

Shipping rates are automatically calculated at checkout by Shopify based on weight, size, and delivery location.

Estimated delivery times:

  • United Kingdom: 1–4 business days

  • Europe: 3–10 business days

  • USA & Canada: 5–21 business days

  • Rest of the World: 7–30 business days

Please note: Delivery estimates do not include the 2–3 business day production time.

Order Tracking

You will receive a tracking number by email as soon as your order has been dispatched.
Please allow up to 24 hours for tracking information to update.

Shipping Carriers

We use trusted delivery partners including:
Royal Mail, DPD, Evri, UPS, and Parcelforce
The carrier used depends on parcel size, weight, and destination.

Customs & Import Fees

International orders may be subject to customs duties or taxes once the shipment reaches your country.
These charges are the responsibility of the customer, and we cannot estimate or refund these costs.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.
Ben Ledi Print Media cannot refund or replace orders shipped to incorrect addresses provided by the customer.

If you spot an error, contact us immediately at info@benlediprintmedia.com.
Address changes can only be made before the order is dispatched.

Damaged or Lost Parcels

If your order arrives damaged, please contact us within 48 hours with the following:

  • Photos of the damaged item

  • Photos of all packaging

  • A clear photo of the shipping label

If your parcel is lost in transit, we will open an investigation with the courier and work to resolve the issue as quickly as possible.

Returns Due to Non-Collection

If a parcel is returned to us due to non-collection or incorrect address details, reshipping fees will be charged to the customer.

Contact Us

If you have any questions about shipping or your order, please contact us at:
📧 info@benlediprintmedia.com